Shipping policy

Thank you for shopping at Dr. Water! We want to ensure that your shopping experience is as seamless and enjoyable as possible. Below is a detailed overview of our shipping policies. Please read carefully.

Delivery Time Formula:

Total Delivery Time = Handling Time + Transit Time

Handling Time: 0–1 business days (Monday to Friday).

Transit Time: 2-3 Business Days (Monday to Friday).

Total Estimated Delivery Time: 2-4 business days (Monday to Friday).

All products go through a production process before shipping, contributing to the handling time.

Order Cut-Off Time: Orders placed before 12:00 AM (GMT-05:00) Eastern Standard Time (New York) will begin processing the same business day. Orders placed after this time or on weekends/public holidays will be processed the next business day.

United States Shipping Methods, Costs, and Transit Times:

Shipping Name	Transit Time	Shipping Charge
Standard Delivery	3-4 Business Days	Free

International Shipping

We ship to the United Kingdom, European Union countries, Australia, New Zealand, United Arab Emirates, and Singapore.

Region	Transit Time	Shipping Charge
United Kingdom	4–6 Business Days	Calculated at checkout
European Union	5–6 Business Days	Calculated at checkout
Australia & New Zealand	5–6 Business Days	Calculated at checkout
United Arab Emirates	4–5 Business Days	Calculated at checkout
Singapore	4–5 Business Days	Calculated at checkout

Carriers: International orders are shipped via DHL, FedEx International, or equivalent carriers.

Customs & Duties: International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

Dispatch Time: International orders are dispatched within 48 hours of order confirmation (excluding weekends and public holidays).

Tracking Information

Once your order has been shipped, we will provide you with a tracking number via email. You can use this to follow your parcel's progress on our Track Your Order page or directly through the courier’s website.

Shipping Carriers

Orders within the United States are shipped via FedEx, UPS, or USPS. International orders are shipped via DHL, FedEx International, or equivalent carriers.

Delivery delays

In the event of delivery delays, we will contact you as soon as possible. We aim to deliver your order as quickly as possible. Extensive delays entitle you to cancel your purchase.

Change of Address

If you need to update your shipping address, please contact us at support@drwater.store with the subject 'Change of Address' and mentioned your order number in the email. Please note, we cannot change the shipping address once your order is in transit.

Incorrect address

If your order is returned to us due to an incorrect address provided at checkout, you will be responsible for any additional costs.

Product Delivered but Stolen from customer's home
Once an order is marked as delivered to the address provided at checkout, responsibility for the package transfers to the customer. We are not liable for orders that are lost or stolen after delivery confirmation.

Cancellation

You can cancel your order free of cost if the order has not been shipped yet. To cancel an order, please email us at support@drwater.store
with your order ID and the items you wish to cancel.

If the product has already been shipped, you can always return the product to us after delivery, and we’ll be happy to assist you with the return process.